AI Support Agent

for Callbacks

Your support bot can schedule callbacks and escalation meetings right in the conversation. Resolve complex issues faster by booking time with the right specialist.

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The Callback Problem in Support

Tickets Pile Up

Complex issues need a call, but customers wait hours or days for someone to email them back with a time.

Phone Tag

Support agents and customers trade voicemails. Each missed connection extends resolution time.

Lost Context

When a chat escalates to a call, the specialist starts over because they don't have the conversation history.

Inconsistent Experience

Some teams use one scheduling tool, others use another. Customers get a fragmented experience.

AI-Powered Support Scheduling

Customer: I've been having issues with the integration. The webhook events aren't coming through.

AI Agent: I understand that's frustrating. I've reviewed your webhook configuration and this looks like it needs a deeper investigation. Would you like me to schedule a call with our integration specialist?

Customer: Yes, that would be great.

AI Agent: Our specialist Alex has availability tomorrow at 11:00 AM or 2:30 PM. Which works better for you?

Customer: 11 AM tomorrow please.

AI Agent: Done! I've booked a 30-minute call with Alex for tomorrow at 11:00 AM. I've included your ticket details so Alex has full context. You'll receive a calendar invite shortly.

How AI Support Scheduling Works

Create Specialist Pages

Set up scheduling pages for each support tier: callbacks, technical deep-dives, onboarding sessions. Each page has its own duration and availability.

Connect Your Support Bot

Add your Meet.bot API token to your support AI. It can now check specialist availability and book callbacks directly in the chat.

Customers Book Instantly

When an issue needs a call, the bot offers available times. The customer picks one and gets a calendar invite, all without leaving the conversation.

Why Support Teams Use Meet.bot

Faster Resolution

Eliminate the back-and-forth of scheduling a callback. Complex issues get escalated and resolved in one smooth flow.

Better Customer Experience

Customers book calls in the same conversation where they reported the issue. No context switching, no waiting.

Smart Routing

Create different scheduling pages for different specialties: billing, technical, onboarding. The AI routes to the right specialist.

Pay Per Meeting

No per-seat fees means your entire support team can use Meet.bot. You only pay when callbacks actually happen.

Support Scheduling That Scales

Add your entire support team to Meet.bot at no extra cost. You only pay per callback or escalation meeting booked, not per agent seat. Scale your support operation without scaling your scheduling costs.

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Frequently Asked Questions

Can my support chatbot book meetings with Meet.bot?

Yes. Your support bot uses the Meet.bot API to check specialist availability and book callbacks. Call GET /v1/slots to get available times and POST /v1/book to book the meeting. It works with any chatbot framework, including Intercom, Zendesk bots, custom support agents, or AI assistants.

Can I route customers to different specialists?

Yes. Create separate scheduling pages for each specialty, such as billing support, technical support, onboarding, and account management. Your support AI picks the right page based on the customer's issue and books with the appropriate specialist.

Does the specialist get context about the issue?

When booking via the API, you can include notes and context from the support conversation. The specialist sees the issue details before the call, so they're prepared and the customer doesn't have to repeat themselves.

What calendars does Meet.bot sync with?

Meet.bot syncs with Google Calendar and Microsoft Outlook. When a callback is booked, calendar events are created for both the customer and the support specialist, with video call links included automatically.

How is Meet.bot pricing different for support teams?

Meet.bot charges per meeting booked, not per user seat. This means your entire support team (agents, specialists, managers) can all have scheduling pages at no extra per-user cost. You only pay when callbacks and escalation meetings actually happen.